The first time you log in to the Family Portal the system will create a series of popup windows to force you to change your password and choose a security question for password recovery if you forget your password or get locked out of your account. Mobile device browsers have been known to have issues with this. If you are using a computer and nothing comes up, make sure you have popups enabled.
On the right of this page is a link for the password recovery directions. We recommend you print a copy and keep it near your computer.
All non-staff accounts are disabled from the last business day in June through mid to late August. If this is happening during the school year, please send an email describing the problem to firstname.lastname@example.org.
If you can't remember your account username or which email address was set to receive Aspen notifications, send an email to email@example.com with your name and any additional email addresses you may have given us to contact you.
This is normal behavior for the Aspen database. Typically your browser will include a request to re-submit data with your error message, which you will want to agree to. Whatever you were looking at before may not appear after re-submitting, and you will need to click on another tab before returning to whatever you viewed last.
If you need multiple logins for a student, please call your school's main office.
Not at this time.
For the 2016-17 school year we posted instructions on the right of this page on how to verify and edit student and contact information via the portal.
Our school uses four different codes in Attendance: A = Absent, D = Dismissed, T = Tardy, AS = After School. The latter is a code to indicate the child has a note in Aspen regarding the end of the school day, not that they missed any school.
Please send an email to firstname.lastname@example.org with your name, your username, and the name of the missing student(s). Please note that only those students for whom you are a primary caregiver or legal guardian should be listed. If you are an emergency contact as a friend or neighbor, those students should not appear in your list.
Please call your school's main office and give them your name, your username, and the name of the missing student(s). Please note that only those students for whom you are a primary caregiver or legal guardian should be listed. If you are an emergency contact as a friend or neighbor, those students should not appear in your list.
We are unlikely to offer this feature within the next few years since all of the forms require physical signatures. It is possible that we will eventually have parents of active students begin the enrollment process for younger siblings online, however several forms would still need to be returned in person.
Aspen portal help requests should be submitted via email to email@example.com. You can expect a response within 2 business days if not sooner.